Paid Support For commercial users who need answers on demand, we offer email, phone and on-site support services. Pricing is based upon your support type needs as well as the number of Users involved.
Help and Support
Information on how to get help and support with the DataBreeze system
Help and support are provided for DataBreeze by many different methods. Each User/Organization needs to decide which is right for their situation.
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Basic Email Support
Basic support from DataFree tech professionals by email
Email support allows Users to submit questions and problems via email directly to DataFree technicions. A response is guaranteed within 24 hours.
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Priority Email Support
Priority email support allows Users to get fast answers to DataFree support staff quickly.
Priority Email Support allows Users to email a question or problem to the DataFree support staff and get a fast answers. A tech support person is guaranteed to respond by email within 1 hour.
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Basic Phone Support
Allows Users to talk directly to DataBreeze professionals via phone or email.
Basic Phone Support allows Users to call DataBreeze support professionals directly, as well as by email. Phone calls are answered in the order they are received.
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Priority Phone Support
Allows the User priority access to tech support via phone and email.
Priority Phone Support allows a User to call and reach a tech Support professional as quickly as possible. Response time is typically within a few minutes.
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On Site Support
The highest level of Support, a DataBreeze specialist will arrive on site for installation, help or training.
On Site Support provides a DataBreeze specialist directly at your location to help troubleshoot, install, administrate or train.
Please read our Support Pricing section for more information.
Contact us:
Phone: 650.325.7016
Email:
